Travel reviews by
Based on 36 traveler reviews
Past Good, Present Horrible
Sep 29, 2014 by: Rick H from Blacksburg, Virginia
I have stayed at the Hilton BWI several times and eaten at the acqua bar most times I stayed at the Hilton BWI. Generally the food, drinks & service have been good. However, tonight was the exception. Bartender "Jess" was much more concerned with: 1) her phone, 2) the fact that she was not getting enough quality hours, 3) what others were doing, etc. What was off her, and the manager's, radar was customers and cleaning up the bar. I have tolerated a lot of poor service, but the WW II vets that also occupied the bar deserve better! Next time I am here I will check the bar to see if I will stay or go; all depends on who is tending bar. Fix it or don't be surprised by an empty bar.
Good, but Overpriced
Sep 18, 2014 by: BruceLansing from Washington DC, District of Columbia
Good food, but overpriced. . .other alternatives out there in the local area that are cheaper. Wait staff friendly
Jul 22, 2014 by: sttcarrie from Los Gatos, California
Excellent food. So so service. I usually had to wait to be served, and while was pleasant, they were just a little too slow for me!
Jul 16, 2014 by: TheodensQueen from Stamford, CT
We stayed at the hotel next door and walked over for breakfast in the morning. We chose buffet over table service, but the staff was very nice and came over (after getting the buffet) and made suggestions about food choices (i.e. try the omelet station). I thought the food was good and plentiful.
HORRIBLE service! So, so food!
Feb 08, 2014 by: David T from South Bend, Indiana
Had dinner here while staying at the Hilton. Billed as a restaurant, but really just an area off the lobby. Very loud! Service is absolutely horrid! Ordered an appetizer I never got. When my dinner came it was cold. Never received any beverage refill, as I never saw my waitress again after I ordered my food until I called her over to ask for my check. There were 3 waitresses working (if you can call it that) as they were all huddled around the end of the bar talking. That must be their #1 responsibility, as taking care of the customers sure wasn't. Avoid this place -- walk down the street to McDonalds!
Read more reviews on the TripAdvisor page for this restaurant.