Travel reviews by
BEST WESTERN Capital Beltway
Based on 202 traveler reviews
Mar 02, 2014 by: Groria U from phoenix, United States
excellent customer, very clean environment very helpful staff. wonderful experience. we will most like visit again. Expensive, but worth every penny. awesome, awesome, awesome,awesome,awesome, awesome, awesome, awesome, awesome, awesome, awesome, awesome awesome.
Feb 28, 2014 by: LilmamaMd from MD
This was our first time staying at this Best Western. WE stayed here for my husbands birthday. WE rented a suite and it was nice. Our family members also had rooms and they didn't have any complaints. The price of the regular rooms was excellent. The price of the suite could've been less in my opinion. The Staff was wonderful and had excellent customer service skills. I want to mention Glenn, the front desk manager who went out of his way to make sure our stay was great. Also Helen, was very helpful in planning my husbands party and making sure we got everything we requested. WE had the party at the BayStreet Lounge and it was wonderful! WE plan on staying again.
Feb 26, 2014 by: Yolanda O from landover hills, United States
Excellent, the internet service can be upgraded, but the service, employees and breakfast bar is was very good and I will recommend to friends and family. I will also stay here everytime I need a hotel in the area.
Feb 20, 2014 by: Andrew R from Warners
My Family and I stayed at this hotel this past weekend and had a great experience. Room was clean and well kept. Staff was very friendly. Kids loved the pool and being able to swim in February lol. The free breakfast was a nice touch when traveling with 2 kids (ages 10 and 5). I'll be honest we weren't expecting a lot for the price we paid but we were VERY pleased with the outcome. Great hotel, great staff, great value. Hotel is close to the New Carrolloton Metro station. We chose to drive our own car and park at the station so we weren't reliant on the shuttle service which is also offered by the hotel (which worked out great because parking was free on President's Day, normally $4.75 to park all day which still is reasonable). We want to thank the staff for a great stay and look forward to a stay in the future. The only "negative" I have is the hallway to access the pool needs more lighting.
Do Not Stay at this Hotel
Jan 28, 2014 by: Crystal M from Upper Marlboro, United States
The Staff was horrible. The rooms are old and outdated. The bathrooms are outdated and moldy. Dirty vents, broken heat and a/c units. The bottom line is that this hotel is old and needs an upgrade. The staff seemed to be poorly trained and disengaged. There are a few restaurants nearby but nothing really nice. The shuttle service only goes to the nearby metro station. I would not recommend this hotel for a nice family stay.
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