Travel reviews by
BEST WESTERN Capital Beltway
Based on 239 traveler reviews
Aug 30, 2014 by: mark d from USA
The outside is not inviting. .the room was supposed to be non-smoking and smelled terribly of smoke...I ask to switch rooms and it smelled of midew. The tub ring had mold. The staff was very accommodating but the hotel had a run down feel. The shuttle service was the working and promptly took us to and from the metro which is very convient to downtown D.C. Wallpaper was peeling. I am glad to have stayed only one night. Breakfast waffle machine not working...limited condiments (no cheese etc...) not what I expected or enjoyed.
ALL IS WELL!!!
Aug 22, 2014 by: Dierdra C from Wilson, North Carolina, United States
What started out as a possible disappointment ending up being a family vacation that included people we met at Best Western who were travelers. It would be better for me if the ac unit was not so close to the bed. The air really made my shoulder hurt. My mother-n-law is 90 years young and it was a little uncomfortable for her as well. In this room, the ac unit reminded me of an airplane preparing for take-off.
Aug 22, 2014 by: Linda C from Newburgh, United States
The room is fine; continental breakfast is OK. The most concern is safety. The hotel hosts night club with large crowd so noisy. Outside the hotel is dark, need more lights. There is strong bad odor near elevator on fist floor and elevator is so small.
best western nightmare
Aug 16, 2014 by: ramono521 from
the best western has a night club for God knows why. There is no fridge or microwave access which is very inconvenient with left over food. The manager did not care to help us find parking when we checked in and the parking lots were full because they had extra 150 guests for a wedding. Why didn't they tell them to park elsewhere?
Aug 12, 2014 by: Rosemary G from Marlboro, United States
We try to use Best Western when we travel, as we are Rewards Members. This hotel was dirty. My daughter walked across the carpet upon our arrival and then showed us how black the bottoms of her brand new white socks had become. Needless to say, we kept our shoes on in our room for the remainder of our stay. We packed bathing suits to use the advertised pool, but upon seeing the foggy waters of the pool and the poor condition of the pool area, we decided to skip the pool. On Friday and Saturday nights, this hotel apparently hosts a night club of some sort that we hadn't known about. Upon returning to the hotel on Friday night, there was no parking, as well as, police and fire department presence (apparently due to an altercation about parking spots between "night club" patrons.) In addition, we were able to hear the thumping music and general loud banter from the night club until the wee hours of the morning all the way up on the 5th floor. The refrigerator door didn't close (due to ice build up in the freezer) and the peep hole in the door was falling out. Both of which my husband fixed for the hotel (at no charge). When we arrived for our "full breakfast" during the advertised breakfast hours, the food was either cold or gone 3 of the 4 mornings of our stay. I did happen to mention this at checkout and was told "Oh, I'm sorry to hear that." There were other minor discomforts during our stay, but the ones mentioned above were the most unpleasant. Never again!
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