Travel reviews by Trip Advisor

Trip Advisor Based on 1019 traveler reviews
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Trip Advisor "Daughters Retreat after a double shift"
Feb 25, 2015 by: Robert W from 
Linda Wilson, Lisa Bradford, Shanon Howard and Suzanne Rosen are the best. Professional, caring, compassionate employees. The Hyatt is lucky to have such dedicated and amazing staff. Thank you for making my daughter feel safe and comfortable.



Trip Advisor Beautiful even in the Winter
Feb 24, 2015 by: tripthisbowie from Bowie, MD
I went to this Hyatt for a Leadership Retreat. I was pleasantly surprised. The food is by far some of the best food I have Ever eaten at a hotel - everything was fresh and nicely prepared. The staff at our meals were a 10+. As a vegan/vegetarian I often cannot find quality foods are restaurant. This staff made sure I had plenty to eat for every meal. In particular, LaTarha had a soup especially made for me when I could not eat the soup that was being served. She, like all of the staff had a great demeanor and very pleasant to be around. The rooms are huge. I stayed on the 6th floor over looking the water - beautiful even though it was frozen. The hotel is clean and up to date. Very nice gym, pool, and Spa. I hope to return soon.



Trip Advisor Excellent hotel
Feb 21, 2015 by: Heidenry from Hoboken, NJ
Just came back from two nights at this hotel with my wife and three young boys. This hotel is excellent and it was snowing and freezing outside. I cannot imagine how nice it must be here in the warmer months. Regardless, we had a great time in the amazing and giant pool, playing in the game room, playing billiards and having some great meals at the hotel and in the lovely town of Cambridge. Additionally, the staff was amazing. I cannot think of anything even remotely negative about this hotel.



Trip Advisor Housekeeping Needs Improvement
Feb 21, 2015 by: evav647 from Carmel, CA
The grounds are nice, even in the snow. But, my bathtub had mold in it (quite a bit) and even after I complained the issue was not corrected. Instead of correcting the problem, "hotel management" told our conference coordinator that I was complaining. Which shed a negative light on me. There was a brown colored wall in my room. On this wall, I could see the dust was about 1/8 in thick. I didn't complain about this because I was afraid someone would come in to "dust" and then just spread the dust all over the room. I'm sure the other walls in the room had the same amount of dust, but it wasn't visible because the other walls were beige. In the entry way it was obvious from the mirror that the housekeepers are short, because you could see the marks on the mirror where the cleaning stopped because the housekeepers could not reach any higher to clean. The food in the hotel is mediocre at best. However, all of the hotel employees (with the exception of one front desk person) are VERY accommodating.and pleasant.



Trip Advisor Pricy but nice even in the winter
Feb 20, 2015 by: carusta123 from Elkridge, Maryland
Over all a very nice place to stay, a little pricy but for the most part everyone was very helpful and very quick to help when I needed something. The room was nice but there are things they should have thought about when building it like private balconies are always nicer than not private. I could see right into the neighbors room, also no fans in the bathroom and no big nice bath or shower. The toilet seat was loose and then broke off but want to say that they came very quickly when I called about it. (Good job!!!) The indoor pool and hot tub are great!!! (So cool you get go outside or inside for the same hot tub) But a kid friendly place so be prepared to fight the kids for the pool but families should love it. The food in the two restaurants I ate in was very good! We went in the middle of winter and still enjoyed it. This place would be really fun in the summer. I hope to test that theory out this year.


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