Travel reviews by
Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina
Based on 807 traveler reviews
Wonderful stay and service
Dec 09, 2013 by: Jacqueline B from West Chester, Pennsylvania
I just came back from two nights at this hotel and it was wonderful!Friday night we were crashing with a family who was staying there and our reservation wasn't until Saturday. Turns out of roommate for the night had a bit of a snoring problem which kept me up at 4am! I was going to chalk it up and pay for a room for the few hours before check in. When I went down to the help desk the nice man told me he would just give me early check in for our room for Saturday. The rest of our stay the staff was also very accommodating and the views were priceless even for winter. So thank you to the man working Saturday 4am for helping me out!
Dec 04, 2013 by: Chris T from Washington DC, District of Columbia
Bottom-line: lovely resort with great promise;service is spotty and cleanliness is an issue throughout. Details: we arrived with our little children a few minutes after the advertised check-in time of 4:00 and our room was not ready. The desk person asked us to wait a few steps away, with no offer of a diversion for the kids or parents. After waiting 20 minutes, I approached her for an update, and she said it was ready-no apology. Because our kids had been waiting patiently since our arrival, I tried to expedite getting them ready to enjoys the hotel's emenities by retrieving my luggage, but I was told it would be in my room right after I got there. After a 15 minute wait, I called the front desk to inquire about my luggage, and was told it would be right up; it arrive 5 minutes later. NOT OFF TO GOOD START. The room was nicely appointed, in good repair and clean. Everything worked. We immediately availed our selves of the pool and indoor/outdoor hottub which the kids loved. We took advantage of the pool snack bar and stayed at the pool through the pool movie. The pool and hottube were clean, but the pool deck was gross (clogged deck drains and bits of food). Other than enforcing the hottub no-kids hours (every other hour), the lifeguards were generally unattentive. There was no rhyme or reason as to how many guards were watching the pool and those that were watching weren't paying much attention. The movie in the pool idea is great, but the acoustics need to be fixed - couldn't hear dialogue at all. The snack bar was overpriced, but no more than you'd expect. The kids activities were more limited than I expected, but the kids had fun. Brunch was mostly good, but the hot items were luke warm or cold - order the omlete to order, but ask for it a bit wet - mine was overcooked. We got a discounted rate, so the value wasn't horrible, but I feel like it didn't live up to its reputation at all. It's a huge resort, designed to keep you spending money on-site, but prices weren't too crazy. We might return, but only if we can find a really discounted rate.
2nd time around!
Dec 02, 2013 by: Mary D from Northfield, New Jersey
I just got back from a 3 night stay. This is my second trip to this property, last time when we went in 2011 there were a lot of problems so my son and I decided to give it another try for a Thanksgiving Gateway. I will point out the bad and the good. Upon check-in the front desk staff was quick and nice. Specially Cara at the concierge desk, she was wonderful, always greeted us with a smile and if you had a question she had the answer and if she didn't she found it. ROOM- I requested extra pillows and towels and got a confirmation that it was received by front desk and when I get to my preassigned room, no such items. TV doesn't work as well as you would like it to some of the channels keep coming in and out. Bed is very hard. Bathroom nice size. Carpet dirty. I am glad we didn't have to use the ceiling fan, it was so dirty (see pictures) DINNING- First night- Thanksgiving dinner buffet, decent amount of food but not hot. The service was horrible, our waitress didn't come around and when she brought us our drinks the straws were already inside it and without the paper top on the straw and then she adjusted the straws on the drink right in front of us. That is a big No No!, Breakfast at the Water Edge Grill was good every day, if you go make sure you ask for Cindy she is a delight and great service. Dinner Water Edge Grill , first time it was excellent everything went great, we had the pleasure of having Cindy again for dinner. Second time we had Melissa also very nice and professional, but the food was not so good. I order pork chops and they were uncooked, Melissa sent them back to the kitchen and they came back (same ones) still uncooked at this point I don't want to touch them and I return them, I would understand and try to understand if they were busy but there were only 4/5 table at the time, the manager was nice enough to call my room and apologize and then he send us cookies and milk. The Oysters which was added just for that evening is what my son order. In the middle of the night my son woke up with cramping in the stomach and throwing up and then in the morning during breakfast also and on the ride home, as it turns out the Oysters gave him food poisoning. ENTERTAINMENT- They have a lot of things for younger kids but nothing really interesting for Teens.
Nov 28, 2013 by: onlinequeen from Boston, Massachusetts
We have always enjoyed our visits to the Hyatt Chesapeake, but this holiday visit left us disappointed. We are here for Thanksgiving but not a decoration in sight, just 2girls running around in elf outfits saying Hi. No flowers, no pumpkins, Turkeys or hint of a holiday. Beverages took 20+ minutes! food was not hot! the waitress abandoned us after leaving the bill at the table. Our room had very dirty floors upon entering, and the doors between our connecting rooms rooms has Greece marks and smudges. It all has made for a poor experience. Our guess is that the MOD is new or the GM just doesn't care.
Tenth anniversary celebration
Nov 25, 2013 by: Sara C from Titusville, New Jersey
My husband and I had a wonderful long weekend celebrating our anniversary. The staff was incredibly attentive and thoughtful. Spa treatments so very nice.every meal, in room or at one of the restaurants were delicious.mmwe can't wait to go back. GOlf is a must on this beautiful course.
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