Travel reviews by
Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina
Based on 838 traveler reviews
A Very Special Place!
Mar 06, 2014 by: Suzannedavenport from Burlington, CT
We have been been quests at the Hyatt Regency Chesapeake Bay Resort for several years, and just love it. We travel to Tampa in mid December and always stay there. The resort, itself is beautiful, the grounds, the hotel, the rooms, and the staff is amazing! We stayed in December 2013 and will stay in December 2014 and every year that we travel to Tampa. What makes the Hyatt regency Chesapeake Bay so special to us, is the staff! The staff that takes care of the guests, the bellman, the front, desk, the servers at Michener's and the Water's Edge,, housekeeping, make it a very special time for us, and it does not hurt that Michener's has two beautiful fireplace's to enjoy. The rooms are lovely and oh so comfortable, and the staff provides the guests with everything you could ask for, and the rooms are cleaned in a timely fashion and if you need anything extra, they make sure you have it. Very pleasant housekeeping staff. The restaurant Water's Edge has a new Chef and the food we had was delicious, prepared and served perfectly, and we got to meet the Chef of the evening that prepared our food, Jamie. Not only is she a talented chef, but gracious and charming as well. She greeted each and every guest to inquire how they enjoyed their meal. This Hotel is very well run,and it shows, that is why we will keep coming back year after year! We cannot wait to come back in December-They Hyall Regency Chesapeake Bay is a jewel to us and we would love to be able to stay for 2-3 nights!
Hyatt, take notice: you are losing your return guests!
Mar 04, 2014 by: Karitraveling from Annapolis, Maryland
We are so disappointed in our recent stay at the Hyatt in Cambridge. We’ve stayed here at least five times over the past few years, and each time the resort goes a little more downhill. I’m being generous when I give it a “2” rating, at this point. First, I’ll share the good things about it. The location is great, which is the reason we keep giving it another try. It’s located right on the Bay and it’s quite lovely. During the summer months, they have an outdoor pool with a water slide. This time we stayed in the winter to enjoy their indoor pool. The indoor pool is much smaller than the outdoor, but it does the trick. It does get a little crowded though. One of my biggest complaints is with housekeeping. I see in my previous review for the Hyatt, I complained about housekeeping even then. This time, we got a suite with a sofa bed. Upon arrival, I opened the sofa bed to see if it had sheets on it yet, and it did – but they were dirty. That’s really quite a disgusting way to start your vacation. There was also a partially sucked-on candy on the floor collecting dust. Not five minutes later, our child discovered someone left their hat in one of the drawers, which I then returned to the front desk. Call me crazy, but I really don’t like handling other people’s clothes, especially when I don’t know the person. And I sure don’t like seeing their dirty sheets in the bed where our child will be sleeping. Needless to say, housekeeping was very apologetic, and arranged to come and redo the bed while we were at the pool. While we were getting ready for the pool, I went to the closet to use one of the 2 robes that they supply. One looked fresh, but the other one looked like it had been used by someone else – VERY used. Seeing as they didn’t change the sheets, I assumed that they must have forgotten to change out that robe, so I put it on the floor, assuming that housekeeping would notice and replace it with a clean one when they came to do the sheets. They didn’t. Instead they took the dirty robe and put it on the chair. So, giving up, I just tossed it in the corner so we wouldn’t use it by accident. (Not that that would be possible, because it really looked a mess.) Other housekeeping issues, though not as major. The makeup mirror was filthy on the magnifying side. I think they just didn’t think to turn it over to see if it was used. And the sliding glass doors looked like it had a kid’s runny nose dragged across it. So each time I sat down to enjoy the view, I got to look at smears of what I’m betting was snot. NICE, huh? All that said, I want to make something clear: I don’t fault AT ALL the person who was actually cleaning our room. I fault management entirely. People need training and also need to feel like they are an integral part of a hotel team. Frankly, I think housekeeping is the most important and underappreciated department in a hotel. There is nothing better than coming into a hotel room and feeling like you are “home.” And there is nothing worse, then coming into a hotel room and seeing the remnants of someone else’s stay – the hard candy on floor, the dirty sheets and robe, the dirty mirror, the snot on the window. That doesn’t make you feel welcome or at home at all. It makes you feel like you should have packed Lysol wipes. So I think the case here is that they didn’t have adequate training (perhaps checklists might help), and possibly aren’t give the financial and emotional appreciation they need. And I know one thing – a lot of people who stay in hotels are partly to blame. PLEASE, everyone, if housekeeping is doing a good job, TIP THEM. People tip the valets regularly for a few minutes of their time, but because they don’t come face to face with the housekeepers, housekeeping too often gets nothing. That infuriates me, because they do backbreaking work cleaning other people's filth and really deserve to be acknowledged when they do a good job. And lastly, when you tip housekeeping, tip them daily, because if you wait till the end of your trip, then the money might be going to someone who only cleaned your room on THAT day rather than all the days. A particular housekeeper is likely not working 7 days a week, and you want to appreciate the person who actually did the work. So anyway, that’s my housekeeping diatribe. Just want to make it clear to the Hyatt that it’s not the housekeeper’s fault. The blame goes up the chain of command. The next big disappointment was another that I’ve complained about in the past: the restaurants. Every time we go, they seem to get worse. We were disappointed with Water’s Edge on a recent trip, so this time we tried Blue Point Provision Company. What a inadequate meal! Our waitress was very friendly, but the food itself was terrible. I ordered the crab cake – and I love crab cakes ordinarily. This one was inedible. Literally. I had about two bites and couldn’t get the rest down. The waitress asked me if I would like a box for it, and it was all I could do to not exclaim, “You couldn’t pay me to finish that.” It’s mostly filler – tastes like a mix of Stove Top stuffing and Old Bay seasoning. On a whim a while back, I actually had frozen crab cakes from the grocery store (Phillips brand) and while I didn’t like them at all, they actually were better than the ones I got here. We also got the crab dip, which was better than the crab cake, but that’s really not saying much. It had more of a crab taste to it, though it was mostly cream cheese, I think. It’s dangerous serving bad crab dishes in an area like this because most of us have probably sampled PLENTY of crab cakes and dips and we know what’s good and what’s not. The kid’s meal was tasteless, but it, too, was better than my crab cake. I will say that the mashed potatoes were very good. Don’t change them. I think that a resort that claims to be a four-star really needs a good chef for their restaurants, and they just don’t have it here. I don’t want to insult the kitchen staff because that’s not productive. I think they are just not given good recipes to work with or something. They need some leadership. I think back to our Montelucia trip in Arizona and we STILL talk about the amazing food we ate there. THAT’S what this resort needs to make it the four-star resort they claim to be. They also desperately need good restaurants because Cambridge is a small town and there really aren’t many restaurants to choose from. Even nearby Easton isn’t rife with good restaurants. We actually ordered Papa John’s one night because I didn’t want to deal with disappointment again, and that was the best dinner of our trip. Take note, however, that the Hyatt won’t let them deliver to your room. So give them your cell number and they’ll call you when they arrive at the lobby. Oddly, the best food that we tried at the Hyatt came from the gift shop. No kidding. The cupcakes were incredible. NOT the ones they had behind the glass counter – those were a different maker and not as good. But specifically the ones that they had displayed in the window which were made by “Muffins ‘N Stuff” in Paterson, NJ, of all places. They were so good I actually kept the label from my pre-wrapped muffin because I want to find them closer to home. The chocolate chip cookies were excellent too. Not sure who made those since there was no label. These are good examples of when outsourcing can really work well! The gift shop was very under-stocked compared to last time we were here. I wanted to buy a stuffed animal for our child like I did last time, and there were none. Fortunately, I got one from our trip to Blackwater National Wildlife Refuge on our last day in Cambridge. One other small thing – the hardwood floors that were once beautiful on the main floor are now in really bad shape (they look almost water damaged; I have no idea what would cause this kind of damage -- dark brown stains and the boards don't mesh up any longer), especially in the halls and near the elevators. I understand this is an expensive fix, but they are overdue for some maintenance. It didn’t bother me as much as it did my husband, who believes it’s a sure sign that the hotel must be on shaky financial ground when they can’t keep things maintained properly. It is a shame to see because they were once gorgeous. Other GOOD things I want to mention: the indoor pool was very clean and warm. The staff were always friendly. They make a good effort of having little events for kids on the weekend like “Dive-In Movies.” The game room was in good shape. Well, this certainly the longest review I’ve ever written – mostly because I love where this place is located and I really hope someone takes notice and makes some changes from top-down. We are return guests and when you start losing return guest like us, things can go south quickly. Because of the location, it really has so much potential. And the staff are always friendly – just not given the tools/training to really provide a great stay to their guests.
Feb 24, 2014 by: Stephanie K from Salisbury, Maryland
Family had a great time in the pool, playing mini golf, games in the game room, but bldgs could use a little TLC. Saw peeling paint on the indoor pool ceiling, some furniture looked a little worn out. We were there 2 yrs ago and it didn't seen to be in that shape. Not enough towels and wash rags in bathroom, again a little disappointing based on our last trip. Wait staff at main restaurant was abysmally slow. Food was very industrial (cafeteria style preparation), expected fresher, well prepared food for the price. Will go back again as our kids love the indoor pool in the dead of winter, but hope things improve before our return.
Lovely mid-winter break
Feb 24, 2014 by: awayIgo6 from Annapolis, MD
We received a gift certificate to the Hyatt Chesapeake as a wedding present (AWESOME friends!!) and we decided to make a Valentines Day break of it. Albeit a MINI break as this place is VERY pricey (our total for one night with spa treatments, a $40 food credit and $130 spa credit was over $635!) We used the hotel website and booked a spa night. The hotel itself is beautiful. Though, some areas, such as the billiards lounge, is aged with a lot of wear and tear on the tables and balls. The room was gorgeous with an amazing view of the Choptank and view of the pools and grand outdoor chimney. (FYI-They sell smores fixins in the gift shop. Unfortunately-there was a bit of a snowy squall so we couldnt partake that evening.) The bed was king and very comfortable and the room smelled wonderful! There is something for everyone here-be it spa treatments, golf, indoor and outdoor pools and hottubs. They had a large number of families visiting and the kids seemed to have a ball. They even had a movie night in the pool area so you could float and watch. The spa was lovely. I was a little disappointed that there were no designated jacuzzis or tubs. They did have a sauna and steam room for use. We ate at one of the hotel restaurants-had to take a 2 min shuttle to) and it was delish! Breakfast in the hotel was also good. The day before we dined at Stoked! in town and also enjoyed that. However-Cambridge is not exactly a happening place-very secluded The staff were very pleasant and the concierge staff helpful. I would love to come back in the summer but the price really increases then, so we'll see. Overall a great hotel, but not the best value. Definitely worth a splurge!
Wonderful stay - did not want to leave!!!
Feb 24, 2014 by: SunSnow241 from Philadelphia, Pennsylvania
Our family stayed for a quick stop on our way to an event in Ocean City and wish we could have stayed longer! Absolutely beautiful view from our room and very pleasant and welcoming staff. We especially appreciated the gentleman who staffed the pool side food and drink area on Friday evening, who seemed to single-handedly take care of our orders and delivered our food to us while we relaxed. We also appreciated the well kept pool and hot tub areas, and the lifeguard on duty Saturday morning was very accommodating and cheerful. We had a terrific lunch at the restaurant before heading out, and only wish we had another night to spend in the incredibly comfy beds!!! We will be back!
Read more reviews on the TripAdvisor page for this accommodation.