Travel reviews by
Aloft BWI Baltimore Washington International Airport
Based on 532 traveler reviews
Best Hotel for Price and Value
Oct 29, 2014 by: robeck99 from robeck99
I stayed in almost every BWI hotel during a four month period while working in the area. I'm leaving reviews for them all based on my specific criteria. Cleanliness/Comfort of Room - as others have stated, not quite as clean as most Alofts, but adequate; bed is okay, but not like luxury hotels Room Layout - it may be my taste, but I love Aloft rooms; two distinct large areas...bedroom and bathroom; easy to navigate Bathroom/Shower - probably the best; shampoo and body wash dispensers; glass door shower Amenities - free WiFi, pool table, bar, free morning coffee, nice outside areas to sit and relax (unlike most area hotels) Price - from July to October 2014, I was able to book from $55-72 a night on Priceline; an absolute bargain; the only downside was that the Hyatt Place ranks as a 3 start on Priceline so it was a gamble every time; if booking elsewhere, the Aloft is easily worth $15-25 more night. Atmosphere - it has a trendy cool vibe, and the other travelers are for business or vacation (heading out of BWI); aside from the Westin, this has the best atmosphere
Staff needs more customer service training
Oct 27, 2014 by: Clarence C from
My wife and i stayed there as part of a weekend getaway. When we arrived, we asked the front desk agent could we see a room. She asked security to take us up to a room and when we decided to check in, she checked us in to a totally different room. The following morning we woke up got dressed and went out for the day. When we returned at 3pm our room had not been cleaned. We called the front desk and asked to have a housekeeper come to our room. At 4:57 pm the housekeeper came and offered us towels. We informed her that we needed our room cleaned. She then asked us to leave while she cleaned. We did and when we came back the only thing she had did was make the bed. I went down to talk to the HouseKeeping manager. He told me that he would have her come back to the room and finish. An hour later she came back cleaned the toliet with toliet paper and did not even fluch it nor did she clean the entire toliet. I called down for the manager to come up to the room. He never came. i went down to the lobby and the house keeping manager walk right by me and did not even say anything. At 10:57 pm i called the General Manager. She did a good job to smooth things over and show general concern. She offered me 5000 star points. & days later i still have not recieved those star points.
Would be better if they brought back the weekend entertainment
Oct 26, 2014 by: Frederick O from Apollo Beach
Good Hotel, people very open. My only regret is they stopped the Friday/Saturday entertainment. Classic "Aloft" style rooms, WXYZ Bar and Pool. It was quite slow the Friday I stayed? They did have three movie channels, and the World Series! Great coffee too.
Good location, clean and quiet
Oct 26, 2014 by: Ray L from
Stayed here after looking for Baltimore hotel, price was right for a quality comfortable room. Less than a mile from light rail which, while I didn't need it was a nice side trip. Rooms are SMALL, but clean, a Lille wear and tear, but that's to be expected. This hotel has good wi fi but no other perks to speak of.
Not up to par for an ALOFT hotel
Oct 23, 2014 by: nanonthego from Fort Worth
I am not one to write a review typically but I read them a lot when searching hotels. When planning this trip I chose to stay at an ALOFT hotel because we have grown to love the comfortable feeling we get when staying in them. I will look further than the name next time as they are not all the same. When we arrived last night it was just as we expected. Very warm, friendly and professional greeting with an intro to the amenities offered here. We went up to our room and everything was as expected there as well. Things went south from there. One of the things we love about staying at Alofts is the wxyz bar/lounge area. We made our way down to have a drink. When we set down we noticed the bar top was still sticky and dirty from previous guests. The bartenders personal belongings were laying to the side of the bar with what appeared to be condiments from his dinner. We asked for a michelob ultra and we were told they were all out. Our second choice was budweiser. We had one of those but we noticed on the first drink that it was old beer. Todays date is October 23 and the date on the bottle said July. Oh well...still minor issues. The next issue was when we went to request a second round and the bartender was nowhere to be found. He apparently went to make food for other guests but failed to let others know that he would be gone. Meanwhile, the girls at the front desk were coming over to get beers for guests paying at the front counter. These kind of issues continued throughout the night. I began to think that all of issues must be centered around the bar area until I noticed other issues around the hotel that lead me to believe that it may be management issues overall. The other reason we enjoy these hotels is the technology based environment. Prior to going to the bar I was having a difficult time with my laptop in my room connecting. I decided to finish up my work down stairs on the hotel computer. It appears that they have failed to contact their server per the instruction on the screen. Not computer available downstairs except for the tablet for checking in at the airport. I know that these are not vital hotel issues but it has made me think twice about staying at this chain again. I will read the reviews next time no mater what the name of the hotel is. I will not be staying at this location again.
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