Travel reviews by
Aloft - Baltimore Washington International Airport
Based on 443 traveler reviews
not that great
Dec 04, 2013 by: mattybaugh from Asheville, North Carolina
This was my first stay at an aloft. Kind of disappointing- the place is all design with no function. The desks in my room don't have any light source at all- sheer insanity for a hotel room. The desk chair is uncomfortable and the desk is too high. Mattresses with no box springs. WIres hanging from the TV. I see some kind of wire over my bed also. The wireless was so slow it was unusable- but the wired connection is fast. No door to the commode. Plenty of hotels down here- no reason to stay in this place. My room has a lovely view of dumpsters with no lids. I won't be back.
Lacks Customer Service
Nov 06, 2013 by: Tiffany G from Washington DC, District of Columbia
This place puts the Aloft name to shame. The customer service is non-existent all the way up to the General Manager. I wish there was an option for no stars. The fail to acknowledge request or make the customer feel welcomed. I'd rather sleep in my car than here.
Nice & Comfortable
Oct 29, 2013 by: Veronica A from Wilmington, Delaware
This hotel is very modern looking and very clean. I am a bathroom germ-a-fob and their rooms are clean. The pool table area is very comfortable and an area that you can sit and relax. There is also a nice outdoor area with the double sided fireplace to sit and have intimate time to talk. I celebrated with friends of mine their 35th wedding anniversary and it was delightful. The only downside is, is the rooms walls are very thin and the neighbors complained that we were laughing. Its too bad you can't go back to your room and enjoy yourself by laughing without people complaining. Other than the thin walls this is a perfectly located hotel worth the money!!!
Definitely has some work to do
Oct 29, 2013 by: Snowpeach from Mableton, Georgia
This hotel is in a great location with airport shuttle service, custom breakfast options and a late night bar. The challenges are that they have a shuttle driver moonlighting as a handy man( who came to fix my tv and asked me if it was plugged in properly), staff who don't know how their billing system works and inadequately supplied rooms. The concept is wonderful and I had heard great things about the brand, but disappointed my first time out.
Dirty Hotel, Terrible Shower, Avoid this Hotel
Oct 28, 2013 by: DoctorVonCueBall from On the road again
Since I am Platinum Lifetime you would think they would make sure I get my requested room and that it was clean. 1. Requested a corner room did not get it 2. Requested feather pillows in my profile no pillows 3. Room carpets dirty 4. Shower head sprayed everywhere except on me
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