Travel reviews by
Aloft BWI Baltimore Washington International Airport
Based on 468 traveler reviews
Wish I Could Rate It a 5
Mar 02, 2014 by: bluehenfan077 from mid atlantic
My adult daughter and I had a couple stressful days at St Agnes hospital in Baltimore when my grand daughter had emergency surgery. We had someone tell us they liked aloft hotel. We booked on line and didn't actually get to the hotel until very late the first night. The desk clerk was very friendly and helpful. The hotel was clean and the décor was welcoming. Our second night we were really exhausted and returned to the hotel after a long day at the hospital. I was impressed when the same young man who had been at the desk the day before, asked about my granddaughter's recovery as soon as he saw us. We headed to our room and were so very disappointed to find the beds still unmade, trash cans filled and the wet towels still sitting on shower floor. When my daughter went downstairs to ask what was going on the desk clerk offered her another room. We were too tired to pack up and so my daughter just asked for clean towels. When he gave her the towels he also gave her two tickets for a free drink at the hotel bar. My daughter decided to surprise me with a glass of wine, but when she walked from the front desk into the bar she was told "sorry bar closes at 12 ". It was 12:02 !! Nice but worthless gesture. We had planned on staying a 3rd night but were afraid that unless we made the beds and dumped trash ourselves we'd just come back late and tired to another crumpled bed and wet towels. We were at the hospital so much, we barely spent any time at this hotel . We could have easily stayed somewhere else cheaper and had 2 nights in a clean room instead of one. I don't think we'll be staying here again. ( There was a small area that sold food which was over priced. )
Great place for before airport
Feb 26, 2014 by: YaMon22310 from PA
Stayed here the night before a trip...really enjoy the aloft hotels! When our shuttle returned from our vacation...we had a dead battery...they were so gracious to try 3 hotels to find jumper cables! My husbands only sugg was for the hotels to have a jump box...because I'm sure this has happened before!
Feb 20, 2014 by: Amy R from Berlin, Maryland
We had no complaints with this hotel. Service was good and it was very busy when we stayed. We used their park and fly. They picked us up from the hotel on schedule and were very quick with picking us up at the airport after we arrived. Room was clean.
Feb 18, 2014 by: Shawn R from Lanham, Maryland
I booked a hotel stay here during the Valentine's Day weekend.....Never ever again will I book at this hotel. I was in room 420....When I first checked in there were NO WASH CLOTHS in the room, called housekeeping to deliver some to me...well she dropped off some HAND TOWELS and told my husband this is what they use...I had to use a hand towel to shower.....REALLY. It gets worse, I had to go down to the front desk to ask for wash cloths. Then, I was relaxing in bed only to see A MOUSE ON THE BED flash pass my eyes. I called the front desk and they sent housekeeping to the room. I was told she would be right back....SHE NEVER CAME BACK. I called front desk again to speak to the SO CALLED MANAGER ON DUTY. Landy Castillo.... She was VERY UNPROFESSIONAL...After arguing with her on the phone I ended up checking out and calling the corporate office.... They checked me into the Sheraton BWI WITHOUT any hassles. I am still waiting for corporate to return my call. Needless to say, I had a great time at the Sheraton.....THANK YOU FOR COMING TO MY RESCUE. DO NOT GO TO THE ALOFT BWI...YOU WILL REGRET IT!!!!!!!.
Keeping up the aloft standard
Feb 09, 2014 by: explore21 from
Great stay at this Aloft property. What I have come to expect from aloft properties. Great proximity to airport free shuttle is a plus. Driver was helpful safe and readily available. Bartender was great. Staff was friendly, rooms wer clean and would definitely stay again
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