Travel reviews by Trip Advisor

Trip Advisor Based on 186 traveler reviews
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Trip Advisor Unsafe and Unsanitary
Jul 28, 2014 by: Sam_ocuc from Dana point
Paying $100 a night, I had modest expectations for my stay here. A clean room, competent housekeeping, and basic safety would have been enough. None of those expectations were met. Within my first few days, I found mice running around the room. I had to buy and set up my own mousetraps . If this place isn't in violation of health and safety regulations, I don't know what is. I then learned that my door would not lock when I left the room. The front desk failed to follow up on the matter, so I asked to speak with the manager. The manager was rude and aggressive, despite my explanation that I planned to spend another month in the hotel. Though you may save some extra coin here, it's not worth the headache. You will have no peace of mind when you find rodents in your room, an unlocked door, and a lingering smell of cigarettes in a "smoke free" room. Hair in your "fresh" towels is a regular occurrence, free of charge; compliments of the housekeeping staff.



Trip Advisor Incredible kindness and service
Jul 26, 2014 by: Blossum123 from New Canaan, Connecticut
I was literally blown away with the service, kindness and professionalism that was shown by Manager on duty Sam. In a difficult situation he was really helpful and went above and beyond to accommodate me ending my trip in most positive way In addition, he secured a complimentary shuttle service, much needed by me from Will, who was also so very kind and courteous. Great service!!



Trip Advisor Everything Bad
Jul 26, 2014 by: Sasso74 from Toronto
Except the price... you get what you pay for. 1) Smallest room I've ever seen. You could barely make you're way around. Like a closet 2) Terrible service. Housekeeping never showed up, request for towels ignored. 3) Only few (and very tight) parking spaces. Buffet breakfast was not edible



Trip Advisor good experience
Jul 23, 2014 by: Sherno from Hamilton
Our stay was very good. Front desk staff were helpful and friendly. Thoroughly enjoyed the outdoor pool with the warm weather. Very convenient location to DC using the metro or driving. Would go back to Rockville for shopping. Breakfast was a great start to the day of sightseeing. Parking at the hotel is very limited. All in all would stay there again.



Trip Advisor Great customer service
Jul 18, 2014 by: larry c from 
We stayed at the American Inn of Bethesda over 4th of July weekend and booked through Expedia. We ended up booking the wrong dates by mistake, and didn't realize it until we got a call saying we were supposed to have checked out at 11:00. We were in the middle of DC at this point, and because we were so flustered, we got lost trying to get back to the hotel. It took us an hour and a half to get there. Viola was at the front desk and helped us out a lot. She understood our situation and worked with us to get it sorted out. She was so helpful and nice about everything. We'll be going back to DC soon, and definitely be staying at American Inn.


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