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Based on 274 traveler reviews
"This Platinum won't return they don't keep your reservation"
Nov 07, 2014 by: WaltSurfSkiBike from Washington DC
I have over 890 nights at Marriotts and have been a Platinum for 8 straight years and also a Platinum Premier so I know how to make a reservation. This is the first time ever with Marriott that my reservation was not held. I came to check in last night only to be told I didn't have a reservation for the that night in their system and they would not have the room I had reserved. They did give me a room but not in the one on my reservation and was told it was because I did not have reservation for that night. Basically "too bad" I must not have made the reservation I thought or for the date I thought. I check my gmail there is my confirmation for tonight with my exact room request and date and confirmation ok I'm not crazy. Then I call the Platinum line they show it too. Then I talk to customer service they show it everyone except the hotel. Someone needs to fix the glitch here in the reservation system and fast. Instead of feeling like a Platinum at Marriott I felt like some idiot at a crappy motel who is too stupid to know how to make a reservation. Not the way I like to start my visit. This time it is a stay for family not business so the room type does matter. No reservation, no platinum upgrade, no requests held, no good. I am currently still at the hotel with no attempt in correction. I did stay 25 nights at a Hilton this August and was treated much better even though I am not a diamond with them. Diamond is an equivalent to Platinum in their rewards program. I have stayed exclusively at Marriott brand hotels from 2007 until this year. Maybe it's time to switch brands. Walt W.
Business stay...uh, ok!
Nov 04, 2014 by: Tbpenn from
Just for a point of reference(not bragging), I am a Platinum Elite Marriott member and a Diamond Hilton member so I stay in a few hotels every year! I recently stayed at this location for the first time and found it to be average for the NoVa/DC area. The hotel is doing a tremendous overhaul to both the common areas and individual rooms so this might make future stays more appealing! They have made a concerted effort on their website to outline the renovations so please don't visit with the idea all of their amenities are available right now!!
Not enough communicated
Oct 27, 2014 by: Beate W from
The Marriotts in/around Washington are nearly all outdated, but this one more. The sofa in the breakfast area is very used that I had concerns to ruin my clothes if I sit on it. During the weekend buffet I ordered cappuccino and sparkling water. I found this later on my check in addition to the buffet price. Why can't they inform their guests? Would have been a nice gesture specially to guests who are not american (in case these extras are normal). After I tried to visit the pool the second day and it was closed without any announcement- the reception told me that it is under construction. Why can't they inform their guests? Maybe even during booking, because I was happy to have a pool! After I paid caps from/to bethesda downtown I asked the second day the reception about the schedule in front of their door- it is going every half an hour to Bethesda center. Why can't they inform their guests? I don't need that again: I have seen much better accommodation in/ around Washington of a different hotel chain for a similar weekend rates.
Bed Bugs are at this hotel
Oct 13, 2014 by: eaglesfan1969 from
I have never had a problem with the marriott brand until now. I am an average traveler and expect the basics: a clean room and to be treated like a valued customer. Well I didn't get either of those here. Even after I reported being bitten by bed bugs I was told that they would investigate the room and get back to me but, that didn't happen. I would have been happy with a simple apology and a refund of my rental fee. I'm not a person who would make these things up to try and get money or get over on a situation. The bites from the bed bugs have caused a severe rash on my arms, legs and back that itch like crazy and it's been over 2 weeks. Be warned if you stay here you could be bitten by bed bugs
Nice hotel but a bit dated
Oct 11, 2014 by: BobN06 from Avondale, Pennsylvania
Was here to attend a local meeting and selected this hotel based on location. Rooms were reasonably furnished but dated and the main lobby is pretty standard with no real flourishes. Bed was a bit too soft for my liking. Amenities were standard Marriott. No room safe, which was surprising. Expensive for what is included and internet and parking is at an added charge. Restaurant is OK but only meets the needs.
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