Travel reviews by
Based on 285 traveler reviews
Very helpful staff
Jan 22, 2015 by: Btrout51 from New Albany, Mississippi
Stayed here recently when my husband was undergoing some medical tests at NIH. Daily van was very convenient & helpful. Our Room was recently renovated. Very nice but a lot of light come through the area around the door. We had to put a towel below door to darken room to our liking. The staff was very helpful & friendly. Our waitress, Brooke, was very capable & cordial when we ate dinner in the hotel lobby..very good by the way!
Renovations are actually a downgrade
Jan 18, 2015 by: blondechickma from Boston, Massachusetts
With the recent renovation, I was highly anticipating my return to this property. What a disappointment. While the overall impression is one of clean lines and luxury, a quick look shows the vast shortcomings of the renovation. There are no longer desks even though the goal is business travel. The double rooms have a tiny work area and the king rooms have a TV dinner stand. The dresser has been replaced by 2 shallow drawers that hardly hold anything. We are 2 people staying a week with no place to put our clothes. No luggage rack. No safe. Also, if you open the top drawer fully, the unit tips on your feet. The coffee stand is likewise unsecure and tips easily. Please take care if you stay here with small children as neither is bolted to the wall or floor. The double rooms lack lighting to the point where we had to ask for a lamp for the corner. There is literally no light at the desk area. The king unit does have a ceiling lamp near the TV dinner stand as well as a seating banquette. The double room seating consists of one chair or the beds so we asked for another chair as well. One positive is the vinyl flooring which makes for a cleaner floor. The bathroom renos now have showers or tubs. If you are partial to either, ask at check-in. One other issue is that of the fact that when they took out the carpet, no modification of door height was made so some rooms have quite a large gap at the bottom of the door. The rooms do appear roomier though as they are so stripped I feel as if I am at a low end Euro hotel. The front desk staff seemed to know that these issues exist but it did take more than 24 hrs to get a chair and lamp and 14 hrs to get a fridge. We were compensated for the delay in getting these items. Also, if you do any sort of home improvement work or contracting or are in the least a person who needs order, all of the lack of detail work, bad corners, thermostats with wallpaper wrapped around it is painful to look at.
Hotel rooms being remodeled
Dec 30, 2014 by: MBC19 from Big Flats, New York
We stayed here recently for one night, and had a recently renovated room. It looks like all rooms are being re-done a floor at a time. Rooms are very European modern, which isn't my preferred style, but it was very clean, and easy to keep clean: no wall to wall carpet, only "hardwood" floors to keep clean. I agree with another review that another chair or furniture would be welcome - only one chair in front of a "desk" floating out from the wall. The only odd thing was a cold draft that came under the door from the hall - maybe the doors are too short now without carpet? We put a towel under the door to keep the draft out. We did have free parking - maybe because it was slow around Christmas? The elevators were a little slow in the morning considering the hotel wasn't very busy.... problem on busy days? We did have a drink and snack in the bar, and it was very good - eggplant and goat cheese stacks.
Convenient with superb service.
Dec 30, 2014 by: JeremyDavis from Washington DC
I stayed here while visiting the NIH campus. The staff were very friendly. There is a convenient shuttle to the Metro at Medical Center. Room was recently renovated and quite nice. Restaurant staff were friendly and food was good. If they keep this up, it will be a perfect place to stay when visiting the Bethesda area.
How to Ruin a Good Thing
Dec 19, 2014 by: Renaissancewendy from San Diego, California
Have stayed at this hotel on and off for over 20 years. Typical Marriott- clean, comfortable and nice staff. Hotel undergoing a major renovation and was given on of the new rooms. Had opened the day before and still had the "new" smell. Walking down the hallway the entire floor was vibrating. Not kidding. Changed rooms to another floor, but still had the problem. Rooms extremely modern. Lighting non-existent. No working desk. One small chair. No where to sit if more than one person in the room. Lots of empty space---like they forgot the furniture. At night there was a pinging sound coming from the HVAC keeping me up all night. Bed comfy. Staff apologetic and said feedback on new rooms has been negative and management working on it. Almost no staff in the restaurant at night. Terrible service. Such a shame. Used to be dependable good hotel.
Read more reviews on the TripAdvisor page for this accommodation.