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Based on 307 traveler reviews
Great stuff, lovely rooms
Apr 20, 2015 by: Fede M from Westport, Connecticut
I spent a weekend in Washington D.C. and was thrilled by this hotel. The stuff was lovely and helpful. The room was spacious, the bed confortable, and the bathroom was really nice. I loved the modern design. The hotel provides a free shuttle to the Metro stop, and it takes just 20 minutes to Mall area and the museums.
Do not use this hotel if you are booking for large groups
Apr 15, 2015 by: Jeanna B from
The registration was a nightmare. I had booked 8 rooms originally, and they wanted names for every person in those rooms WITH spelling. It took me over an hour, but at that hour mark, I asked Ms. Elvia Oliva if I could email her the rest of the names so I wouldn't have to wait for her to type into her apparent slow computer system. She accepted, and she's the only shining light in this review. She was very polite and helpful, and shaved off what would have been another hour on the phone. The stay was fine except for the fact that the pool was completely empty. How are you going to have an empty pool? Afterwards was the real problem: I was charged for a no-show even after I canceled three rooms, and the remaining five were used. I called accounts payable when I saw the charges on my credit card, and the woman who called me back a day later did not help one bit. I could have been nicer (she had called me at 6:30am Mountain Time and woke me up), but I came to find out that "Alfred Beard" had made a reservation in one my my rooms (??? how does that happen?!?!), and I gave her explicit details that I don't know anyone named Alfred, nor am I related to anyone named Alfred, so there would be no reason for Alfred to be using a room of mine. Additionally, after my sleepy haze of arguing with this woman, I found THREE emails with cancellation numbers in them (coinciding with my story that three rooms did not need to be used, therefore I canceled them days before check in). She didn't like the numbers because they "have to have a 5 in front of them". How in the world am I supposed to know what cancellation numbers SHOULD look like? Regardless, I recited each of the three cancellation numbers, and I suggested emailing the cancellation notices with confirmation numbers to her, but she said, "you can email them to me, but it wouldn't matter anyway." I asked to be transferred to someone who has authority to cancel rooms that have already been canceled with cancellation numbers. Straight to voicemail. I will NEVER take my group to this hotel ever again, and in all reality never a Marriott again since they would probably use the same computer system.
Service makes up for the inconvenience of renovation
Apr 14, 2015 by: madrascheck2 from Montclair, New Jersey
Have to admit the first impression was dismay. I booked rooms in February and there was no mention on the booking site of a renovation. So, fully expecting a pool and spaces to hang out, our group of 10 including small children, meeting at the hotel from different parts of the country, were disappointed, and annoyed at the noise and disruption. However, the staff went out of the way to hear us out, accommodate our needs, and finally all were settled in and relatively happy. I did like the ultra modern rooms and the plush minimalist decor. Bathrooms are really nice, and the free wifi is a bonus. Although billed as a business hotel, I would use this hotel again for a family or friends gathering. Hotel provides a free shuttle to the Metro stop and its just 20 minutes on the Red line to the DC Mall area. I loved leaving the car at the hotel's ample parking lot and using the shuttle and Metro instead to get around. I don't like hotel restaurants in general, but the breakfast here was above average. Did not like the look of the fruit or muffins and the yoghurt was diet (there were so many kids there - who feeds a kid diet yo?), but the egg station was very good and the chef there was extremely nice, and the kids loved the bacon and sausage and other hot bar stuff. We liked the bar at night - very friendly staff and good cocktails. Nice place to chill after kids are asleep, and after a long day of monuments and metros. Definitely will wait for the renovation to be done before my next visit - but I highly recommend this hotel for its proximity to the Metro, DC monuments, ease of parking, nice rooms, and most of all great staff. Very close to Bethesda's downtown area which has a lot of nice small restaurants, shopping etc.
Great customer service, lovely new rooms
Apr 12, 2015 by: Leslie K from Brooklyn, New York
Just came back from a fantastic stay with my family for a quick spring break trip to Washington D.C. and was thrilled with this hotel. It's a great base for seeing D.C. The staff was lovely, going above and beyond with little touches like Easter treats for my young girls, and warm welcomes every time we returned. The renovated rooms feel clean and fresh. The rooms were super quiet and the beds comfortable, so we could rest after sightseeing all day. Also it's the little details, like no carpeting (much preferred in a hotel room!) and the shower knob is far away from the shower head, so you can turn it on and get in the shower once you have adjusted the temperature. Again, small details make the difference. The shuttle to the Metro takes about two minutes and then it is a quick trip to the Mall and museums. We also found it an easy base for driving to different destinations outside of city center. As many reviewers have said, the lobby areas are under renovation but we are looking forward to seeing the results on our next trip to Washington.
Property under renovation: outlook promising
Apr 10, 2015 by: mojo2016papillon from San Francisco, California
This property is being renovated. The service is good and the new room that I got on the 16th floor has a nice fresh modern feel. The problem is that that floor was very much still under construction, and hence they should not have rented out rooms on that floor. The 24/7 gym has decent machines, but the upkeep and maintenance is lacking.
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