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Based on 257 traveler reviews
Standard Marriott appearance without the same level of service.
Jul 16, 2014 by: blondechickma from Boston, Massachusetts
This hotel is very easy to find just off 495. The entrance is well marked and the grounds are lovely. Upon entering the hotel for check-in, the bell man to the right stood there leaning on the stand and when I asked where check-in was he seemed annoyed. Check-in is to the left and back. Not very intuitive as you walk in and the restaurant is directly in front of you. At the desk, the gentleman checked me in without any enthusiasm. I had to ask about parking, where the elevators were, if I had lounge access (platinum), where the lounge was etc. The room was typical renovated king bed room. Clean and comfortable. The lounge was also standard but again there was no welcome by the staff. No smile. Just someone to clean up and clear the dish tray. Marriott standard by looks but not by action/words. I gave it a 3 due to the meeting the Marriott standard. Although I was not there during the day, there is some construction going on. They do notify you of that upon check-in and with signage throughout the hotel.
Decent hotel, good staff
Jul 15, 2014 by: JRDEagan_Minnesota from Eagan, Minnesota
My family and I stayed at the hotel this past weekend while attending a wedding. The group rate for the wedding was quite reasonable by DC standards. The rooms were decent, typical Marriott amenities. The every half-hour free shuttle to the NIH Medical Center Metro stop was very useful, and the driver kindly provided cold water bottles to those of us melting in the DC heat. The hotel staff was very helpful across the board, but the service in the restaurant for breakfast was a bit hit and miss. Some of the servers were quite good, but a couple others seemed overwhelmed by the volume of diners. I would suggest that management add a few additional servers when there are groups staying at the hotel. The elevators are a bit slow. Overall, it was a favorable experience.
Very good but noisy for the summer
Jul 09, 2014 by: James W from Birmingham, Alabama, United States
This is a very good Marriott, but beware that they are doing major construction on the exterior, and for the next several weeks it is likely to be VERY noisy from 8-4 pm weekdays. On the great side is Maria is the best hostess of a concierge lounge in they entire system. Don't miss her nightly feast. Her alter ego Hilda does a great job for breakfast as well.
Jul 04, 2014 by: Jawdoc524 from
We have stayed here twice in the past month. It is a great location off the 495 Beltway with easy access to Washington and the surrounding area. The last visit we had adjoining rooms with my son , wife and 18 month old and 4 yo granddaughters. We spent several thrilling hours in the indoor and outdoor pools. There is a free shuttlebus that will take you to the NIH Metro Stop and several locations in Bethesda.
Disappointing in an important way
Jul 01, 2014 by: MattS.24 from Massachusetts
Not up to Marriott standards. I have stayed at many full service Marriotts both in the US and elsewhere, and I generally know what to expect. This place was disappointing in an important way. We were there for a Bar Mitzvah, and many of the out of town guests stayed at this hotel at a group rate. So I can't comment on prices. The room was standard Marriott, and was acceptable by that standard. The rest of the hotel was fair, with more trash around than I would expect. The disappointing part was the party on Saturday evening. I have eaten many banquet meals, and this was the worst ever. The food was low end diner quality served cold; probably after being left out too long. Those who ordered steak complained of over-cooking. My salmon was mostly tasteless. Veggies were blah. This comment on the food is made allowing for the challenge of serving large numbers of people at the same time. But the worst was the service. At our table of eight, two guests did not get their dinner after multiple requests directed at wait staff, who seemed indifferent (Replies were a curt "Being cooked", with an unsympathetic manner). At no time did a supervisor appear to apologize or otherwise indicate concern. The host family had to personally get involved, and were clearly upset at the poor performance of the hotel. Dinner for the two diners came out after the rest of the group had finished. Again, no apology. Outrageously bad performance by the hotel at an important event for the host family and their guests. Good news: A well equipped fitness center.
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