Travel reviews by Trip Advisor

Trip Advisor Based on 647 traveler reviews
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Trip Advisor At least it's cheap
Nov 20, 2014 by: edworms from Chesterfield, Missouri
Stayed here since dc rooms were either booked or $500/night. It's kind if on an island- meaning no metro stop anywhere close and few cabs in area. Rooms are weird layout and small. Front desk wasn't attended when I came in. Hallway on my floor smelled like weed. Pillows suck. Very soft. Bed was ok but linens were a bit dingy and bed was poorly made up. Showers don't have individually wrapped shampoos or shower gel. Small hand soap was there but they had shower gels and shampoo in unsealed dispensers in the shower. But, it was only $150/night. So there's that. Parking was $13 in a garage across the street.



Trip Advisor SPG Platinum Treatment? Not here.
Nov 19, 2014 by: IceCharlotte_NC from Charlotte, NC
I am SPG platinum and have stayed at many, many properties in the DC area and the US. Occasionally I stay at National Harbor, usually the Westin, which is pretty nice. It was full so I stayed at the Aloft. Mistake. They don't have valet, so you have to park yourself (more on that later). Check-in was seamless and I was given my key without issue. Upon entering the room, I noticed the room and bathroom looked odd. It was late so I went to bed. In the morning I realized they had given me handicap room. My reservation was for a regular King Room. The fact that they gave me a handicap room is annoying because they didn't even mention it. Thanks for the "Platinum Down-Grade." The bathroom/shower was awful. No curtain, no door, just an open room with the toilet and old, cold tile. The place got soaked and it was cold. Now for the parking, on the way out I asked the front desk if my key would get me out of the garage. She said it would. Didn't work and had big hassle to get out of garage. Finally, this hotel is meant to be trendy and hip. It's more low quality and cheap feeling. The bed is not anywhere near that of a Westin. I will not stay here again.



Trip Advisor The Perfect Hotel with the Perfect Staff..Thanks
Nov 18, 2014 by: Sharon S from Raleigh, North Carolina
I enjoyed my stay at Aloft and was treated like royalty. The atmosphere is awesome, the hotel is in the perfect place on the harbor, best view of the river and I cannot wait to go back. I think I will spend my honeymoon there.



Trip Advisor Bad news good news
Nov 17, 2014 by: JPMellin from Anchorage, Alaska, United States
Bad news: two days without housekeeping, no towels, beds not made (I don't care), did I mention no dry towels. Everybody was terribly sorry, but took numerous requests, holding breath, turning blue, etc. this will become a Marriot at the end of the year, so I'm sure employees are worried. They surely are distracted. There ere some caring employees for a handicapped lady and an old man. Thank you to them.



Trip Advisor Great choice at National Harbor
Nov 10, 2014 by: pbent from Durham, North Carolina
My company put me up at the Aloft for a trade show nearby at the Gaylord. My experience was very positive. I arrived early in the morning and was still able to check in before heading to the meeting. The property has a very contemporary, stylish look. I found the bed to be comfortable and there were plenty of electrical outlets, etc. I also like that they provide you with a number to text questions or requests, Finally, in my haste leaving early Sunday morning I left my money clip with ~$40 in the room by mistake. I called them from the airport when I arrived and spoke with Brittany, She located it and FedExed it to me per my request. That is outstanding customer service.


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