Travel reviews by
aloft Washington National Harbor
Based on 639 traveler reviews
It will take a staff training ...
Oct 27, 2014 by: Luizasch from Porto Alegre, RS
I went to a conference in National Harbor and I stayed at this hotel. At first, it seemed a good hotel, clean and well located. Already on arrival, it is observed that the reception / check in is on the second floor, which is kind of a lounge, bar, reception and Seven Eleven. I entered the room, which looked tidy, just left my bags and went to my medical meeting. Late in the evening, after pack up all my clothes in the closet, I opened my bed to go to sleep and noticed that the bed had been used. I called the front desk and the receptionist said there was no maid to redo my bed and that I should go to another room. With the help of the desk girl, I took all my stuff and changed my room. It was almost 1 am. So, super tired, I opened the bed and I noticed that the sheets were dirty! Very dirty! Brown spots (as if someone had just eaten chocolates or worse) and hair. I asked the lady at the reception to bring me new sheets and I myself made my bed. The next day, despite a "do not disturbe" sign, the team went into my room and put a basket (with fruit and crackers) as an apology. The minute I entered and kept the "do not disturbe sign" on the door, I was changing clothes when the desk girl entered the room !!!!! Surreal !!! DND sign and me changing clothes, and she just entered!!! I sent an email to the general manager, Mr. Mauricio, who apologized. The head of housekeeping went to my room and said she would personally arrange my room. In fact, in the days that followed, the room was always tidy and the bed with clean sheets. On check out, another unfortunate defect of the hotel, who wants to be modern and loses a lot in quality. I asked the receptionist if she could call a taxi to the airport and if anyone could help with the bags. She said yes to both requests (was in front of Mr. Mauricio). But not. No one helped. If only she have told me that no one could help... But she didn´t! She said someone was on his way to help me!!! Waitted for 10 minutes!!! No one came! ANd called her, and she said she was by herself (mad at me!!)!! The taxi she called was a private service with flat fare (and I was not pre-warned). I was, a few days before, hosted at CitizenM NYC, who has a young and modern profile and is perfect! Aloft (National Harbor, at least) is not able to receive guests! It takes a staff training and review of maintenance. I was extremely sorry for not staying at the Gaylord National, as I did last time I was there.
Great service in a great location.
Oct 26, 2014 by: We_Love_Colorado_4 from Boulder, Colorado
Customer service stands out in this lovely property. Everyone was sincerely pleasant and helpful. I liked the ability to text the front desk for help. Replies were prompt and useful. The room was clean, and met my needs for business travel. Great location in National Harbor. Close to shops, restaurants, and the convention center. And close to a gourmet food market, something I am always happy to find.
Oct 26, 2014 by: JacquelineSmith from Boston
I am at a conference in Maryland and staying at the Aloft....It is a typical hotel for this brand...My room is a King with a view of the harbor and it is just OK....I would say this hotel gets a lot of activity and it looks like it might start to consider a renovation....the finishes are very standard, but iit is clean and the location is very good....The food is just OK but if you like Mexican Rosa Mexicano is accress the street.....
Comfortable conference hotel
Oct 23, 2014 by: sjking2000 from Redwood City, California
Helpful staff allowed me to check in early since I'd arrived on the red eye. Basic restaurant service was fairly expensive, offered some additional prepped breakfast alternatives. Turning into a destination area with some boutique shops and restaurants Close to the water with a Ferris wheel at the waters edge.
Great Customer Service
Oct 22, 2014 by: Sara W from Charleston, South Carolina
I travel about 4-5 times per month and I typically stay in a Marriott property. I was pleasantly surprised at the quality of the customer service at the Aloft. Generally speaking, Marriott employees are rude to you until you have status. At the Aloft they greeted me every time I came up to the desk and I didn't have to ask for anything, they basically finished my sentences before I could ask! When I checked out I barely had to speak, he checked me out and emailed me my receipt and before I could ask they offered to hold my luggage until I was finished for the day and scheduled a car to take me to the airport. As someone that travels a lot this goes a long way making everything smooth and easy. The only thing I would have changed is that I like to sleep with a fan on for white noise. The fan only came on with the heating/air and was loud when it came on and I would wake up multiple times throughout the night.
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