Travel reviews by
aloft Washington National Harbor
Based on 502 traveler reviews
Different but Good
Dec 07, 2013 by: Kiym from Clarksville, Tennessee
I normally stay at the Westin across the street when I come to DC for business. Unfortunately, the Westin was booked so I stayed here. Overall the experience was good. It is what folks are calling "modern and trendy" but it really reminds me of the 70's. It has a warehouse/industrial feel. It is clean. The "scents" they pump in through sprays and candles is overwhelming and too much. They offer a "green" stay so you do not get your towels changed daily for a $5 daily voucher OR extra Starwood points. I wanted the vouchers....no one had a clue what I was talking about. Also, even though I am good with reusing my towels, I would like my coffee supplies restocked. Also, there are evidently not ice machines on each floor, there is one on the 8th and you can also get "bags" of ice in the "refuel" area. This place is very do it yourself and not service minded. With that, Sabrina at the bar is fantastic. She has a great personality and makes a good drink. Billy is the perfect amount of friendly and helpful for the service desk. Without these two folks, my rating would be at least one dot lower. Overall the stay was fine...not great and not terrible. I will be returning to the WESTIN.
Friendly, Fun, Pleasant, What more can I say?
Dec 06, 2013 by: Donna M from Roanoke, Virginia
The hotel is a beautiful property, a very fun, hip upscale, contemporary feel. The staff was EXCELLENT, very friendly and helpful (which is extremely important in DC area) I really wish I could remember the young lady's name that checked us in but she was AWESOME!! The drinks, the crowd, the pool, everything was fun. Our experience was so great I stayed another night. This is my new home when I come to National Harbor.
Fun and Hip Atmosphere
Dec 01, 2013 by: Japanco78 from
This hotel was very beautiful, it had more of a modern design and contemporary decor. In order to get to the registration desk you do have to either take the stairs to the second floor or use the elevator. There's also a bar just a few feet away from the registration area.It was nice and conveniently located it also has a lounge right there in the front waiting room with a different TV monitors around. There was also a board across the registration area where you can check flight status. We stayed in a corner room on the 5th floor that had a balcony attached to it. The room was a great size had a little mini kitchen in it and the bed was a wonderful size.We got the best sleep on that heavenly bed. The only downfall was since we went this time of year we were not able to go out and enjoy the balcony because of crosswinds so the doors couldn't be opened.
Good consistent quality hotel
Nov 27, 2013 by: Bill D from New York City, New York
Arrived here very late on a Tuesday night after driving through a nor-Easter. It was after midnight so Expedia and Booking would not let me make an online reservation for the room. The hotel was able to accommodate me, but the price at the desk was $20 higher than the online rates. The check in process was quicksand efficient. Note that the lobby is on the second floor of the hotel, but there is an elevator from the ground floor up to the lobby. A second elevator bank takes you up to your rooms. The room was clean, modern and very comfortable. It was decorated in the same manor as the aLoft in Mount Laurel. In fact the reason I chose the aLoft was due to the positive experience I had at the New Jersey hotel previously. The room had complementary water, their signature media dock and lots of outlets to charge phones and other electronics, and an in-room safe. Parking is off-site at a pay garage around the corner. The charge for 2am to 11:45am was $13. The parking facility was clean and well lit and accepted cash or credit cards. Due to the nature of my stay I did not take advantage of the pool or other facilities, but the desk did tell me that the pool was open in the morning from 6-10am and then again in the evening from 5-10pm. The restaurant that was next door (and some reviews said was available for ordering through a window) was Ketchup but it is now closed and is in the process of reopening as something else. Overall my experience at the aLoft was positive. National Harbor was very quiet, with most stores and shops closed, so I cannot report on much else to do in the area, but this was likely due to the impending Thanksgiving holiday.
Nov 26, 2013 by: Allison R from San Carlos, California
I'm probably just not an Aloft person, so if you love Alofts then you may love this one, too. I didn't stay here but I did host an event over two days at the facility, so I definitely experienced the property. The service that we received from the head of events was appalling. It felt as if we were putting him out by holding our event there. He was rude and extremely unprofessional, in addition to not being helpful. The people working the front desk were nice. I didn't see the guest rooms. The common area of the hotel was spacious and had the same "look and feel" as other Alofts I've seen. The location is not on the water, but is in the heart of the little downtown at National Harbor. The Westin across the street is much nicer.
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