Travel reviews by
AC Hotel Washington, DC at National Harbor
Based on 674 traveler reviews
Jan 27, 2015 by: Paulsbook from Tulsa, Oklahoma
AlI checked in, unpacked (4 night stay) but was unable to log into the wifi. I called the desk and the desk clerk came up. He tried to make it work, and then spent 20 min. on the phone with Tech with no success and finally told me that the series of rooms were in a “dead zone”. He finally told me to pack up everything and come to the desk where he would give me another room. Since I am handicapped and had heavy materials for a seminar I was presenting, this was difficult, particularly after a long day traveling. I talked to the manager who said he would talk to me the next day. I never saw him again. The wifi in the second room was little better. I was sometimes able to access my email but little more. Signal strength was very weak to the point that it was basically unusable. The first day our used towels were taken but not replaced, leaving us with one bath towel and two hand towels. Our plastic cups were never replaced. Cleaning was very spotty - used Kleenex left on the floor, etc. Asked directions at the desk to the Thai restaurant identified as a "staff choice" on the hotel brochure given at registration - was sent to the Asian restaurant down the street instead of the Thai which turned out to be around the corner. The desk clerk insisted that she was correct. My entire hotel experience was frustrating and stressful. I was sent an e-mail survey which I completed with the text above. I never got a response.
Ok overnight stay...
Jan 19, 2015 by: Christine J from Florida
Stayed one night with the husband. Overall nice stay. Hotel and room was clean. Staff friendly and informative. Outdoor fire pit and lounge area was pretty relaxing. Parking in a garage, not included in hotel prices. Bar in lobby was decent. Nothing special. Would stay here again for a couples getaway, wouldn't bring the kids.
Good weekend getaway
Jan 06, 2015 by: LilianBloom from Houston, Texas
Booked this hotel at last minutes but still got a really good deal for a Friday night. We had the 5k run on Saturday morning so two of us decided to stay at a hotel for convenience. Got a room with good view to see the Xmas tree and lights. The room is decent, two full beds, nice vanity with lots of counter space, and you could sit by the window to sip a cup of tea/coffee and watch people. Since its a new neighborhood, there isn't much noise at night so definitely get a good sleep. Many restaurants right by the corner to dine, but should make reservations. Parking is in garages and there's no discount to anyone. A good place to getaway for couple days.
Aloft, Washington National Harbor
Jan 05, 2015 by: Elston L from Temple Hills, Maryland
The hotel's staff is very helpful and friendly. My hotel room was very inviting , clean and presented itself as the ultimate resting experience. The only downside I found is that the bed has a protruding ledge around the bed that will make a sudden contact with your shins if you are not careful. There is a parking garage located across the street for a fee.
Jan 04, 2015 by: ExeterBred from Chesapeake, VA
The location is easy walking distance to everything in the National Harbor and many of the rooms looked out at the ferris wheel and Christmas Tree all lit for the holidays. The rooms were are designed and very functional. The lobby is Spartan and very noisy during the evening due to the bar being adjacent to it. We checked in at 9:00 PM on a Saturday and the next morning, the lobby/bar area was like a frat house after a kegger --- bottles and food left on the patio, floor filthy. Breakfast was microwave breakfast sandwiches - fair. Parking is not on site --- it is in a public garage a street away, no valet and the parking area in front of the hotel for check-in is tiny and a good distance from the check-in desk. Great location for the able-bodied. I was on crutches at the time and it was brutal.
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